At Craft Furniture, we aim to provide you with the best possible shopping experience and ensure your satisfaction with our handcrafted furniture. This Cancellation and Refund Policy outlines our guidelines for cancellations, returns, and refunds.
1. Cancellation of Orders:
- You may cancel your order within [Insert Cancellation Period] hours after placing it. To cancel your order, please contact our customer support team at [salescraftfurniture@gmail.com] or [8275034786].
- Orders that have already been processed and shipped cannot be canceled.
2. Returns:
- We accept returns within [15 Days] days from the date of delivery for eligible products. To initiate a return, please follow these steps:
- Contact our customer support team to request a Return Authorization (RA) number.
- Package the item securely, including all original packaging and accessories.
- Include the RA number on the outside of the package.
- Ship the item to the address provided with the RA number.
- The following conditions apply to returns:
- The product must be in its original condition and packaging.
- Any damage to the product that occurred after delivery or due to misuse is not eligible for a return.
3. Refunds:
- Refunds will be processed within [1 Month] business days of receiving the returned product and inspecting it to ensure it meets our return conditions.
- Refunds will be issued in the same payment method used for the original purchase. Please allow time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
4. Non-Refundable Items:
- Customized or personalized furniture items are non-refundable unless they are damaged or defective upon delivery.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team within [Insert Contact Timeframe] days of delivery. We will arrange for a replacement or refund, depending on product availability and your preference.
6. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a damaged or defective product. In such cases, Craft Furniture will cover return shipping expenses.
7. Contact Us:
If you have questions or concerns about our Cancellation and Refund Policy or need assistance with a return, please contact us at [salescraftfurniture@gmail.com] or [8275034786].
Craft Furniture reserves the right to update or modify this policy at any time. Please review this page periodically for any changes.
By placing an order with Craft Furniture, you agree to abide by this Cancellation and Refund Policy.